3CX & Business Phone System Articles
Browse business phone system articles, 3CX tips and practical VoIP advice from Smart Phone Systems. These articles cover phone security, remote work, voicemail, after-hours call handling and other ways to improve business communication.
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A ring group rings several phones at once, so whoever is free can pick up first. A hunt group rings phones one after another, in...
An auto attendant, also called an IVR (Interactive Voice Response), is the automated menu callers hear when they ring your business. It lets them press...
1300 numbers are paid partly by the caller and partly by the business and suit companies wanting a single national number. 1800 numbers are free...
Most business number ports in Australia are completed within a few business days, though the exact timing depends on your current provider and the type...
Microsoft Teams Phone integrates calling directly into Microsoft Teams for businesses already using Microsoft 365, while a dedicated hosted business phone solution is built specifically...
The cost of a hosted business phone system depends mainly on three things: how many users need extensions, whether you need physical handsets or are...
Our hosted phone solution is a cloud-based business phone system that runs over the internet rather than traditional on-site hardware, giving your team calling, voicemail,...
If your internet connection drops, a properly configured VoIP phone system can automatically divert incoming calls to a mobile number or another line, so you...
As a general guide, each active VoIP call typically needs around 100 kbps (0.1 Mbps) of upload and download bandwidth. A business with 10 staff...
VoIP (Voice over Internet Protocol) sends calls over your internet connection instead of traditional copper phone lines. For most Australian businesses today, it’s worth considering...
Built-in team chat messaging is a business phone system feature that lets staff send quick internal chat messages to each other directly through the same...
Voicemail to email with transcription takes a voicemail message and sends it straight to your inbox as text, along with the audio file, so you...
Moved premises or changed numbers? Your record in the Integrated Public Number Database (IPND) is what tells Triple Zero where to send help. Here’s what...
Hosted PBX vs VoIP vs SIP Trunking: the short answer. For Australian businesses evaluating their options, understanding these three terms is the first step. VoIP...
Quick Answer: When businesses research business phone system cost in Australia, they often find confusing price ranges. At Smart Phone Systems, a fully managed hosted...
The PSTN switch-off Australia is rolling out now, and businesses across the country need to act. Telstra is permanently retiring Australia’s copper telephone network, the...
If you’ve been researching new phone options for your business, you’ve probably come across the term hosted business phone system and wondered exactly what it...
(And if you’re a business owner researching business phone systems in Australia, then this is for you too.) There’s a trend making headlines right now:...
VoIP phone systems for small business let your team answer calls from desk phones, mobiles or computers. A practical guide for Australian businesses from Smart...
The desk phone vs softphone vs mobile app decision is one of the most practical choices when setting up a modern business phone system. Many...
Choosing the right Yealink business phones can make everyday communication clearer, easier and more professional. Some staff need a simple desk phone, while others may...
Yes, you can use a personal mobile phone for business calls, and with the right setup, mobiles can be one of the most flexible ways...
For many small businesses in Australia, choosing the right business phone system is one of the fastest ways to win new work, support customers and...
A modern business phone system needs to do more than make and receive calls. It also needs to protect your business from unauthorised access, fraud...
A remote business phone system helps your team make and receive business calls from the office, home or on the road. With Smart Phone Systems,...
Every missed phone call can be a missed opportunity. Whether it is a new enquiry, an existing customer needing help, or a potential sale, businesses...
Why Choose a Scalable VoIP Phone System? A scalable VoIP phone system helps your business grow by making it easier to add users, connect locations...
Customer Call Handling Tips for a Positive and Productive Caller Experience Every phone call is an opportunity to make a good impression. Whether the caller...
After-Hours Phone Management for Business Calls After-hours phone management helps your business handle calls when the office is closed. With the right after-hours call routing,...
Messages on Hold for Business Phone Systems When customers call your business, every part of the experience matters, including the time they spend on hold....
Softphone for PC: Make Business Calls From Your Computer A softphone for PC allows your team to make and receive business calls directly from a...
Voicemail to Email With Transcription for Business Phone Systems Voicemail is still useful, but it is not always convenient. Listening to voicemail messages one by...
VoIP Call Quality for Business Phone Systems Clear call quality is arguably one of the most important parts of any business phone system. When customers...
Clear and reliable communication is essential for every business. Whether your team works from the office, from home, or across multiple locations, your phone system...
What is the best small business phone system? For many small businesses, the best phone system is a hosted VoIP or 3CX phone system that...
Virtual Phone System for Business A virtual phone system helps your team manage calls professionally, without traditional phone lines or outdated office equipment. Your team...
Advanced Virtual Receptionist Phone Systems for Business professional phone experience makes a big difference to how customers view your business. When someone calls, they want...
Virtual Phone App for Business Calls A virtual phone app helps your team make and receive business calls from supported mobile devices, computers, and other...
