Business Phone Systems in Pakenham, Casey, Cardinia and Gippsland

Hosted business phone systems and Business NBN for businesses across Pakenham, Casey, Cardinia and Gippsland, set up and supported from our office in Pakenham.

A Local Phone System Provider, Based in Pakenham

Smart Phone Systems is based at Factory 1/13 Corporate Terrace, Pakenham. We design, set up and support hosted business phone systems and Business NBN for businesses across Melbourne’s South East and Gippsland, as well as customers Australia-wide. We are a team of three, led by Phil McCorriston. Our phones are answered 8am-10pm, 7 days, on 03 9100 1234, and Phil is on call after hours.

Being local matters when something needs changing. If you move premises, take on a new starter or close over Christmas, you deal with people who know your setup and know the area.

Areas We Look After

Pakenham, Officer and the Rest of Cardinia Shire

Our home patch. We work with businesses in Pakenham, Officer, Beaconsfield, Nar Nar Goon, Tynong, Garfield, Bunyip, Koo Wee Rup, Lang Lang, Emerald, Cockatoo and Gembrook. That covers everything from trades and workshops in the industrial areas, to shops, clinics and home-based businesses in the newer estates.

Casey: Berwick, Narre Warren, Cranbourne and Clyde

Just down the road, we support businesses in Berwick, Narre Warren, Narre Warren South, Hallam, Hampton Park, Endeavour Hills, Lynbrook, Lyndhurst, Cranbourne, Clyde and Clyde North. Casey has a lot of growing businesses, and a hosted system suits them well: you can start with one or two extensions and add users as the team grows, with no new lines to install.

West Gippsland and the Latrobe Valley

Further east, we look after businesses in Drouin, Warragul, Longwarry, Trafalgar, Moe, Morwell and Traralgon. Many Gippsland businesses have staff covering long distances, so the mobile app is a big part of most setups here. Your team can answer the business number from the ute, the client’s site or home, and callers never know the difference.

Further Afield

Because the system is hosted, most of the work can be done remotely. We also support businesses across greater Melbourne, the rest of Gippsland and Australia-wide.

On-Site Help Where It Makes Sense

Every project starts with a chat, on-site or by video call, so we understand how calls come into your business before anything is configured. We do on-site installs and training anywhere within about a two-hour drive of Pakenham, which covers Cardinia, Casey and West Gippsland through to the Latrobe Valley. We have also done installs and on-site training in other parts of Australia, and travel beyond the local area is priced on application.

Most setup and training can also be done remotely, and we are happy to work alongside your existing IT supplier. We build your call flows, extensions and greetings before go-live, port your existing number and train your team. See how it works for the full process.

Business NBN in Growth Areas

Officer, Clyde North, parts of Pakenham and other growth areas are seeing new homes, shops and industrial units built all the time. If you are moving into a new building, sort your internet early.

• nbn technology and speeds vary by address, so we check yours before you order.
• If a premises has never had an nbn connection, nbn Co may charge a $300 New Development Fee. We tell you before you order if that looks likely.
• Installation at a site that has never had nbn can take longer than a standard connection.

Our Business NBN plans can be bundled with your phone system, so one local provider looks after both. We will help you pick a speed that suits your number of staff and calls. Our guide to internet bandwidth for business phone systems explains the basics.

Still on an old landline or ISDN service? The PSTN switch-off affects businesses right across the region, and moving to a hosted system is the usual replacement.

What’s Included, Wherever You Are

• No lock-in contracts and no licence fees
• Unlimited national landline and mobile calls with each extension
• First month free for new customers
• Setup, number porting, call flow design and training included
• Ongoing local support, including routine changes like new hours and holiday greetings

Current prices are on our Phones & Prices page.

Setups for Local Industries

Every business takes calls differently. Common setups around the region include trade businesses with crews on the road, medical clinics managing appointment calls, real estate agencies with agents out at appraisals and transport companies coordinating drivers and depots. See all industries we set up phone systems for.

Local Questions

Are you actually based locally?

Yes. Our office is at Factory 1/13 Corporate Terrace, Pakenham VIC 3810, and our phones are answered 8am-10pm, 7 days, on 03 9100 1234. We look after businesses across Pakenham, Casey, Cardinia and Gippsland, and customers Australia-wide.

Can you come on-site in Warragul, Drouin or Traralgon?

Yes. We do on-site installs and training anywhere within about a two-hour drive of Pakenham, and Warragul, Drouin and Traralgon are all within that area. Most setup and training, including number porting and call flow changes, can also be done remotely, and we are happy to work alongside your existing IT supplier. For businesses further away, travel is priced on application.

Is Business NBN available at my new premises in Officer or Clyde North?

Availability and technology depend on the exact address, so we check before you order. If the premises has never had an nbn connection, nbn Co may charge a $300 New Development Fee, and installation can take longer. We will tell you before you order if that looks likely.

We are moving from Berwick to Pakenham. Can we keep our number?

In almost all cases, yes. Number porting is included, and if your numbers are already on our system they simply move with you. Let us know your new address so we can update your record in the emergency services database. Read more about moving business phones and the Triple Zero database.

Talk to Someone Local

Call us or send an enquiry to talk through how your business takes calls today.

Learn more about our business phone system features or view our pricing. To get started, call us on 03 9100 1234 or book a 15-minute chat using the link below.