How it worksHow it works / Technical information
A modern, honest phone system setup, built around the way your business actually works, from first chat through porting, go-live and ongoing support.
Setup & design Number porting Go-live Ongoing support
A modern phone system setup, moulded around your business
We start with a chat, on-site or by video call, to properly understand how your business runs day to day. From there we design the system around you.
1
Discovery chat
We learn how calls come in, who answers, after-hours needs, and what “good” looks like for your team.
2
Design & hardware mix
Right mix of desk phones, softphones and mobiles; call flow, greetings and messaging that sound like you, not a generic system.
3
Build & configure
Extensions, menus, ring groups, schedules and routing are built before you fully cut over, so go-live is calm, not chaotic.
Learn more about available features on our Features page. Need a new number? We often have great ones set aside for new businesses.
Desk phone, mobile, or both, your call
Not everyone works the same way. Desk phone, portable handset, or a softphone on your mobile, pick whatever fits each person on your team.
Desk & portable handsets
Quality business handsets where a physical phone helps, reception, office desks, or busy workstations.
Mobile & softphone
Full business extension on mobile or computer, answer, transfer and stay reachable from anywhere with internet.
Transparent hardware and extension pricing is on our Prices page (extensions from $40 + GST / month, see live pricing for hardware).
Your number catches up with your new system
Your system can go live straight away for training and testing while we handle number porting in the background.
A
Live immediately
Team starts using the new system, training, testing, call flows, without waiting on the carrier port.
B
Port in the background
We manage the porting process and keep you informed. Larger telcos can take several weeks; we plan around that.
C
Seamless cutover
When the port completes, your number simply starts working through the new system, because we already built everything to expect it.
Already have a system? Switching is easier than you think
No downtime for day-to-day use of the new platform, keep your number, and finally get the features your old system never had.
What to expect after your phone system setup goes live
Once you’re live, we’re still there in the background for as long as you’re with us.
The line goes live, you won’t notice a thing
No last-minute scramble on port day. Calls flow the way we planned together from the start.
Managed for life
Office hours changed? New starter? Custom messages? It’s included, no extra fees for routine changes. We’ll even reach out at key times (like Christmas closures) so you don’t have to remember.
Try before you commit
Not sure yet? We can loan handsets, fully configure everything, and let your team try it for a month, free. Like it? Carry on. Not for you? We’ll take it back.
Australian support
Melbourne-based team, serving businesses Australia-wide. Practical help when you need it, not a ticket black hole.
Smart Phone Systems designs, sets up and supports hosted business phone systems for Australian businesses. Whether your team works from the office, at home, or across multiple locations, we help you answer more calls and never miss an opportunity.
