How We Set Up Your Hosted 3CX Phone System

From discovery to a fully functioning solution, we make setup simple for office, mobile and remote teams.

Phone system setup should be simple, organised and low stress. Smart Phone Systems helps Australian businesses move to a modern hosted phone system with call flow design, number porting, user training and ongoing support.

A hosted phone solution gives Australian businesses an easy way to benefit from modern call routing, voicemail, mobile access and professional call handling.

First, we map your call flow needs, extensions, and call handling requirements. Next, we organise the porting of your existing phone numbers. Then, we train your team so office, mobile, and remote staff can use the system confidently. Finally, we provide ongoing support as your business grows.

Our hosted phone system setup and porting process is designed to keep downtime low and make the transition as smooth as possible.

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Below are the 4 steps of deployment for a new phone system.

Step 1 – Discovery & Call Flow Design – First we map your call flow, extensions and business needs.

During the discovery phase we sit down with you to map out exactly how your calls should flow. We identify which staff need extensions, how calls should be routed, what happens after hours and whether an auto attendant would suit your business. Getting this right at the start means your phone system setup reflects the way your team actually works from day one.

Step 2 – System Setup & Number Porting – Next we configure the system and organise number porting.

Once the call flow is mapped, we build and configure your hosted phone system. This includes setting up extensions, ring groups, voicemail, after-hours routing and any auto attendant menus. We also manage the number porting process to move your existing business numbers across to the new system. Our phone system setup process is designed to keep downtime to an absolute minimum so your business stays reachable throughout the transition.

Step 3 – Go Live & User Training – Then, we launch smoothly and train your team with confidence.

Before going live we test the full system end to end to make sure every call routes correctly. Once everything is confirmed we train your team — office staff, mobile workers and remote users — so everyone knows how to make and receive calls, transfer, access voicemail and use the mobile app. Most teams are confident and fully operational within their first day on the new system.

Step 4 – Support & Ongoing Charges – Finally, we provide ongoing help as your business evolves.

Our relationship does not end at go live. As your business changes — new staff join, call flows need updating, numbers get added or your team moves locations — we are here to help. Smart Phone Systems provides ongoing support so your hosted phone system continues to work exactly the way your business needs it to. You can call us, email us or book a time to talk whenever something needs attention.

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Simple Call Queue	All phones ring simultaneously
Sequential Team Ring	Calls follow a set order, e.g., Reception first, then your team if needed
Smart Team Ringing	Distribute calls based on priority, round robin, longest wait, skill level, and more
IVR	Interactive Voice Response: “Press 1 for Service, 2 for Sales, 3 for Accounts.” Make it easy for callers to reach the right team
Preset Working Hours	Automatically update greetings after hours and let callers leave messages for when you return
After-Hours On-Call	Connect urgent calls to on-call staff. Perfect for businesses with after-hours rates or emergency services
Holiday Mode	Manage office closures with a professional, customised message

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Hear From Our Clients

Terms: The offer advertised is not to be used in conjunction with any other offer. This offer is for discount on the standard monthly Smart Phone Systems hosted phone extension fee, and does not include any setup costs, hardware purchased, or any chargeable call costs, and is for new customers only.

Based in Melbourne
Serving Australia-wide

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Phone: 03 9100 1234

Office: 1/13 Corporate Terrace
Pakenham
Victoria, 3810

Smart Phone Systems designs, sets up and supports hosted business phone systems for Australian businesses. Whether your team works from the office, at home, or across multiple locations, we help you answer more calls and never miss an opportunity. Melbourne-based. Serving businesses Australia-wide.