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Hosted Phone System · Melbourne Support

Stop missing calls. Give every caller a better experience.

Smart Phone Systems designs and manages hosted business phone systems for teams across Melbourne’s South East, Gippsland, and Australia-wide — built around how your people actually work, not a generic package.

Setup & number porting handled
Mobile app, desk phones & browser
IVR, reporting & after-hours
Local Melbourne support

Talk to us Call 03 9100 1234 How it works

Trusted by local businesses Pakenham · Melbourne · Australia-wide

What customers say

Straight feedback from businesses we look after — not marketing fluff.

When the phone system fights the business

Calls going to the wrong person, ringing out, or landing on staff mobiles with no visibility costs you customers — and momentum.

Calls going to the wrong person
Staff on mobiles with no visibility
No professional greeting or after-hours routing
Missed calls = lost revenue

We implement Hosted Phone System so your team answers more calls

Transfer smoothly, route properly, and work from the office, the road, or home — with Melbourne-based support that stays with you after go-live.

How it works

Design, set up, and support — we handle the technology so you can focus on answering the phone.

Design

A discussion to understand call flows and extensions that will actually help your team.

Set up

We build and deploy your hosted system, configure extensions, and port your numbers.

Support

Ongoing changes, monitoring, and help — we’re here when something needs tweaking.

Features that earn their keep

The tools small and multi-site teams actually use — without enterprise complexity.

Auto attendant (IVR)

Professional greetings that route callers to the right person or department first time.

Voicemail to email

Missed messages land in your inbox as audio — reply when you’re ready, not stuck at a desk.

Ring groups / hunt groups

Share inbound load across a team so fewer calls ring out unanswered.

Mobile app + softphone

Receive, manage and make calls from phone, laptop or browser — same number, anywhere.

Call recording (optional)

Keep a record for training, quality, or compliance when your industry needs it.

Live dashboards / reports

See who’s busy, what’s missed, and how the team is performing — without guesswork.

After-hours routing

Close the office without abandoning callers — menus, voicemail, or on-call numbers.

Work from anywhere

Receive, manage and make calls from any device, from any location — without compromising on customer experience.

Small business

Whether it’s just you or a growing team, we set up a system that makes a small business sound and run like it’s got its act together. No enterprise price tag, no enterprise complexity.

Get started

Multi-location

Businesses with multiple sites can share one system — transfer to anyone, anywhere, with a click. One number presence, one support team.

Talk through your sites

Need solid connectivity as well? Business nbn® plans that work well with hosted phone systems — one local team for calling and connectivity.

View Business NBN plans

Ready for a hosted phone system that fits?

Tell us how your team takes calls today. We’ll design something that works — and stay with you after go-live.

1/13 Corporate Terrace, Pakenham VIC 3810 · Melbourne-based · Australia-wide

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   BREWER 
 
 
 
 Trustindex verifies that the original source of the review is Google. Knowledgeable, competitively priced and professional service.
  
 
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   Deb Farrelly 
 
 
 
 Trustindex verifies that the original source of the review is Google. Fabulous service, can't recommend highly enough!
  
 
      Posted on Google  
   
   Peter Gill 
 
 
 
 Trustindex verifies that the original source of the review is Google. Been on Smart Phone Systems couple of years now  great service , and system works well for small business
  
 
      Posted on Google  
   
   Kathryn Skinner 
 
 
 
 Trustindex verifies that the original source of the review is Google. Phil and his team have been incredibly customer focused since our first meeting. They have a great balance of professionalism and friendliness in all of their interactions whether it be in-person, phone call or via email. Their guidance has helped to shape my business' interface with the public, creating a welcoming and responsive method of connecting with my clients that is administratively simple and flexible. Thanks to everyone at Smart Phone
  
 
      Posted on Google  
   
   Matthew Cappello 
 
 
 
 Trustindex verifies that the original source of the review is Google. Smart Phone Systems have been great to work, always prompt with responses and can always ensure they provide great service wherever needed.
  
 
      Posted on Google  
   
   Semone Aziz 
 
 
 
 Trustindex verifies that the original source of the review is Google. Smart PhoneSystems set up hosted extensions and a phone menu for our business, and the process was seamless. Phil guided us the whole way, explained things clearly, and suggested improvements that really suited our needs. What sets them apart is the ongoing support, they don’t just set it up and disappear, they check in and always find solutions quickly. Highly recommend them to any business needing reliable phone systems and great service.
  
 
      Posted on Google  
   
   Suburban Sounds 
 
 
 
 Trustindex verifies that the original source of the review is Google. We had Phil from Smart Phone Systems come in to fix our phone problems. Now I never miss a call, and have a system that allows me to receive calls when out of the office directly to my mobile. Thanks guys, you have given me peace of mind, and the service is amazing. Highly recommended.
  
 
      Posted on Google  
   
   Sharon Beyer 
 
 
 
 Trustindex verifies that the original source of the review is Google. We've been using Smart Phone Systems in our business for a few years now and I can't recommend them highly enough. Customer service is second to none.
  
 
      Posted on Google  
   
   Michaela Sutherland 
 
 
 
 Trustindex verifies that the original source of the review is Google. We were impressed with Smart Phone Systems and the service they’ve provided in helping us manage our busy phone lines and call routing. They took the time to understand our needs and implemented a system that has significantly improved the way we handle calls. Phil and Josh are efficient, reliable, and very responsive which is what we needed in a fast-paced environment. Any follow ups we’ve required have been handled promptly and professionally. Thank you Smart Phone Systems
  
 
      Posted on Google  
   
   Lisa Vaughan 
 
 
 
 Trustindex verifies that the original source of the review is Google. I can’t speak highly enough of Phil and Smart Phone Systems. He took the time to listen and fully understand our business needs, and he delivered a phone system that fits us perfectly. It’s reliable, cost effective, and the post sales support has been outstanding. I highly recommend them!

Terms: First month free applies to new customers on the standard monthly hosted extension fee. Call costs to 13, 1300, and international numbers are excluded and charged at standard rates. Cannot be used in conjunction with any other offer. May be withdrawn at any time.

Based in Melbourne
Serving Australia-wide

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Phone: 03 9100 1234

Office: 1/13 Corporate Terrace
Pakenham
Victoria, 3810

Smart Phone Systems designs, sets up and supports hosted business phone systems for Australian businesses. Whether your team works from the office, at home, or across multiple locations, we help you answer more calls and never miss an opportunity. Melbourne-based. Serving businesses Australia-wide.