Most business number ports in Australia are completed within a few business days, though the exact timing depends on your current provider and the type of number being ported.
The Porting Process
- Confirm your details. Check your current number and account details with your existing provider so the port request matches exactly.
- We submit the request. Once your new service is ready to go, we submit the port request on your behalf.
- Your current provider processes it. This is where most of the waiting happens.
- Your number goes live. Once approved, your number becomes active on the new system, generally with minimal or no downtime if timed correctly.
What Can Slow It Down
Mismatched account details between what you provide and what your current provider has on file is the most common cause of delay. Some providers also take longer to process requests than others, and porting during industry-wide quiet periods, like the Christmas and New Year shutdown, can add extra time as fewer staff are processing requests.
If you’d like to know more about how the system itself is set up once your number arrives, our technical information page covers the details.
Frequently Asked Questions
Will my phone stop working during the port?
With good planning, downtime is minimal or avoided entirely. We manage the timing to reduce disruption as much as possible.
Can I port a mobile number as well as a landline?
Yes, both mobile and landline numbers can generally be ported, though the process differs slightly between the two.
Planning a Move? Start Early
If you’re planning to switch providers, especially around a busy period, it pays to start the porting process early. Book a 15-Minute Chat with us and we’ll manage the whole thing.
