Microsoft Teams Phone integrates calling directly into Microsoft Teams for businesses already using Microsoft 365, while a dedicated hosted business phone solution is built specifically around call handling, giving more depth in call routing, industry-specific setups and dedicated local support.
Microsoft Teams Phone
Teams Phone works well for businesses already heavily invested in the Microsoft 365 ecosystem, since it brings voice calling, video and chat into one familiar interface. It includes features like voicemail, call transfer, call queues, auto-attendant and transcription.
A Dedicated Hosted Phone Solution
A dedicated hosted phone solution is purpose-built around call handling as its core function, rather than being one feature within a broader collaboration platform. This often means more flexibility in configuring call flows to match exactly how a business operates, along with local Australian support and setup tailored to your specific team, rather than a generic template. You can see what’s included on our features page.
Teams Phone vs a Hosted Phone Solution at a Glance
| Microsoft Teams Phone | Dedicated Hosted Phone Solution | |
|---|---|---|
| Main focus | Calling as one feature within Microsoft 365 | Call handling as the core function |
| Best fit | Teams already deeply embedded in Microsoft 365 | Businesses where calls are central to how customers reach you |
| Call flows | Call queues and auto-attendant within Teams | More flexibility to match exactly how your business operates |
| Setup and support | Part of the wider Microsoft 365 platform | Local Australian support, set up for your specific team |
Which Suits Your Business?
If your team is deeply embedded in Microsoft 365 already and mainly needs straightforward calling alongside existing collaboration tools, Teams Phone can be a sensible fit. If call handling is central to how customers reach you, think reception-heavy businesses, clinics, trades or multi-location teams, a dedicated hosted solution built specifically around call flow design tends to offer more tailored functionality and support. Take a look at the industries we work with to see some examples.
Frequently Asked Questions
Can I use both together?
In some setups this is possible, but it’s worth discussing your specific requirements with us to see what makes sense rather than running two overlapping systems unnecessarily.
Which is more affordable?
Costs depend heavily on your existing software licensing and team size, so it’s genuinely worth a direct conversation to compare accurately for your situation. Our pricing page has current details for our hosted solution.
Not Sure Which Fits Your Business?
We can talk you through both options honestly, including where a dedicated hosted solution might suit your team better. Book a 15-Minute Chat with us.
