VoIP (Voice over Internet Protocol) sends calls over your internet connection instead of traditional copper phone lines. For most Australian businesses today, it’s worth considering the switch, particularly with the national copper network being progressively retired.
How They Compare
Landline: relies on fixed copper infrastructure, tends to be less flexible to scale, and is being phased out as the national copper network is progressively retired.
VoIP: runs over your internet connection, works across desk phones, mobile apps and computers, and can scale up or down as your team changes without new physical lines being installed.
Why Businesses Are Making the Switch
Beyond the copper retirement driving many businesses to act, VoIP generally offers more flexibility. Staff can answer calls from a desk phone, a mobile app, or a computer, whichever suits how they work. Adding or removing users is usually simpler than arranging new physical lines, and features like call routing, voicemail to email and reporting come standard rather than as costly add-ons.
The trade-off is that VoIP call quality depends on having a stable, sufficient internet connection, which is why planning your setup properly before switching matters.
Frequently Asked Questions
Will I need to change my business phone number?
No, in almost all cases your existing number can be ported across to a VoIP system, so customers keep calling the same number they already know.
What happens if my internet goes down?
Good VoIP setups include failover options, like automatically diverting calls to a mobile number, so you’re not left without any way to take calls.
Is VoIP more expensive than a landline?
Costs vary depending on your setup and number of users. Have a look at our pricing page for a clearer picture, or chat with us about what a switch would look like for your business specifically.
Thinking About Switching?
If you’re weighing up whether now’s the right time to move off a landline, we’re happy to talk through what that would involve for your business. Book a 15-Minute Chat with our team.
