Phone Systems for Retail Businesses
Answer customers’ stock and order questions without leaving the person at the counter waiting.
Industry Challenges
In retail, the phone always seems to ring when there’s a queue at the register. A hosted phone system takes the routine questions off the shop floor, routes stock and order calls to the right store or team, and keeps each location reachable on one number.
- Staff choosing between the ringing phone and the customer in front of them
- Customers calling about online orders and click and collect
- Several stores, and callers who need the right one
- Sale periods, Christmas and public holiday trading hours
How Smart Phone Systems Helps
Fewer calls on the shop floor: An auto attendant answers hours, location and returns questions with recorded information, and only puts through calls that need a person. Calls can ring a back office or head office group first, then the store.
A line for orders: An online orders option goes to whoever manages your web store, wherever they are, using the desktop app. Missed calls trigger a lost call alert email so order queries get a callback.
Multi-store routing: Callers choose a store from the menu, or each store keeps its own local number on the same system. Staff transfer calls between stores for free, and team chat handles quick stock checks without a phone call.
Trading hours set in advance: Extended Christmas hours, public holiday closures and stocktake days are scheduled ahead of time, with custom holiday greetings at no extra charge. Messages on hold can mention the current sale while callers wait.
Common Setup for Retail Businesses
Example setup: A three-store homewares retailer with a small head office handling online orders, buying and accounts.
Typical call flow: Main number → Press 1 for Store Hours and Locations → Press 2 for Online Orders → Press 3 to Choose a Store → Press 4 for Head Office.
Useful features: Auto attendant, ring groups, store-based routing, holiday schedules, messages on hold, lost call alerts, team chat.
Why Choose Smart Phone Systems
We set retailers up to make life easier on the shop floor: call flow design, porting store numbers, trading hours and staff training, all included, with local support from our Pakenham team 8am-10pm, 7 days. No lock-in contracts, no licence fees, unlimited national landline and mobile calls with each extension, and the first month free for new customers.
FAQs for Retail Businesses
Can each store keep its own number?
Yes. Each store can keep its current number, ported to the new system, as well as sharing a main number for advertising. Calls between stores are free internal calls.
Can we change the greeting for a sale?
Yes. Send us the wording and we’ll update your greeting or messages on hold.
What phone suits a busy counter?
A cordless Wi-Fi handset lets staff move around the store, while a desk phone suits the back office. We’ll suggest handsets from our range that fit how each store works.
Can head office see missed calls at each store?
Yes. Call reporting, included at no extra cost, shows answered and missed calls for each store, so you can see which locations need more cover at busy times.
Ready to Stop Missing Sales Calls?
Call us or send an enquiry, tell us how many stores you run, and we’ll suggest a setup.
Learn more about our business phone system features or view our pricing. Each store can also run on a Business NBN plan, and built-in team chat lets stores message each other without extra apps. To get started, call us on 03 9100 1234 or book a 15-minute chat using the link below.
