Smart Phone Systems
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Business nbn® plans for Australian workplaces

Unlimited data, month-to-month flexibility, and local support — sized for phones, cloud apps, and real offices. Melbourne-based. Australia-wide.

No lock-in contracts Unlimited data VoIP-friendly Australian support
★★★★★
Customer reviews
Local support Pakenham · Melbourne · Australia-wide
Check availability / Get a quote Tell us your address and roughly how many people will be online — we’ll confirm speeds and any nbn® fees before you order.
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Month-to-month

Standard plans with no 12–24 month lock-in. Change as the business changes.

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Built for work

Sized for VoIP, video, and cloud — not just home streaming.

3

Local support

Melbourne-based team who also understand business phone systems.

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Optional static IP

$4.95/mo inc. GST — recommended for on-site servers and VPN.

nbn® New Development Fee

If your premises has never had an nbn® connection before (for example a new building, new dwelling, or a site that needs a new nbn® connection / new mailing address), nbn® Co may charge a New Development Fee of $300 for deploying network infrastructure to that premises.

  • This is an nbn® Co charge, not a Smart Phone Systems setup fee on standard plans.
  • It may apply even when our plan has no setup fee.
  • We will tell you before you order if this fee looks likely to apply at your address.
  • Existing premises that already have (or previously had) an nbn® service are usually not charged this fee — we’ll confirm when we qualify your address.

Full wording will also sit in the Critical Information Summary / Key Fact Sheet before go-live.

All business NBN plan options

Full Pro range, Premium symmetrical (FTTP), Fixed Wireless, SMB, and Enterprise Fibre. Prices for review — confirm retail before go-live.

Pro plans

PlanTierTypical busy speedsGood forPrice
Pro 5050/20~48 / ~163–4 users$95
Pro 100100/40~97 / ~335+ users$115
Pro 250250/100~240 / ~846–9 users$125
Pro 500500/200~491 / ~16810+ users$145
Pro 10001000/400~600 / ~33620+ users$169
Pro 20002000/500up to ~2G / ~50030+ users$249

Premium symmetrical (FTTP)

PlanTierTypical busy speedsPrice
Premium 100100/100~96 / ~85$155
Premium 200200/200~192 / ~170$195
Premium 400400/400~389 / ~340$245
Premium 500500/500~489 / ~440$279

Fixed Wireless & SMB

PlanTierPrice
Wireless 100100/20$99
Wireless 250250/20$109
Wireless 400400/40$149
SMB Fast500/50$99
SMB Ultrafast1000/100$129
SMB Hyperfast2000/200$199

Enterprise Fibre

Symmetrical 250/250, 500/500, 1000/1000 — pricing on application. $0 install may be available subject to site qualification and term.

Bundle with a hosted phone system

Put business NBN and our hosted phone system together — one local team for connectivity and calling. Phone system from $40 + GST per extension / month.

Save hassle One vendor · clearer support

Frequently asked questions

Straight answers before you order.

Do you lock us into a long contract?

Standard business NBN plans are month-to-month (minimum 1 month). Enterprise Fibre $0 install offers may need a longer term — we’ll spell that out before you order.

Will this work with a business phone system?

Yes. These plans are commonly used with business VoIP. We’ll help you choose a speed that matches concurrent calls and other office traffic.

Is a modem included?

Not by default. You need an NBN-ready modem/router unless we quote hardware separately.

What is the nbn® New Development Fee?

If a site has never had nbn® connected, nbn® Co may charge a $300 New Development Fee to deploy network infrastructure to that premises. This can apply to new dwellings, lots under reconstruction, and new buildings needing a new mailing address. It is separate from our plan pricing. We will advise you before signup if it may apply.

What contract am I on?

Standard business NBN plans are month-to-month with a 1-month minimum and no 12–24 month lock-in. Enterprise Fibre / $0 fibre install offers are different — they are typically subject to site qualification and a longer term (commonly 36 months), and early exit fees may apply. We’ll confirm the term on your quote.

Can I get a static IP?

Yes — $4.95/month inc. GST. Recommended if you host servers on-site.

How long does install take?

For most standard business NBN plans, once the order is accepted you’re usually looking at a few business days — subject to nbn® availability at the address, appointment windows, and whether any new development works are needed. If the site has never had nbn® before, install can take longer. Enterprise Fibre is different: timelines depend on site qualification, build requirements, and the agreed term — we’ll give you a clearer window on your quote.

What happens to my phone if the NBN drops?

If you use our hosted phone system, calls ride on your internet connection. So if the NBN drops, internet and desk/softphone calling go down together. The reassuring option is our 4G/5G data SIM failover (if you’ve got it on the service): when the fixed line fails, traffic can fail over to mobile data so the phone system can keep working. Without failover, you’ll need the NBN (or another working internet path) back up before hosted calling resumes.

Can I keep my existing phone number?

Yes. Number porting is supported. We transfer your existing number across to the hosted phone system, so you don’t need to tell customers and suppliers a new number.

What speed do I really need?

Match the plan to how many people are online at once and what they do. Basic browsing and email are usually fine on the lower tiers. Video calls and several people sharing the link are more comfortable from about 100 Mbps+. Heavier multi-user, large files, or busier offices generally point to 250 Mbps and up. Tell us your headcount and we’ll recommend a tier — it’s easier than guessing from a speed chart alone.

Ready for a business NBN quote?

Tell us your address and roughly how many people will be online at once. We’ll confirm what’s available and recommend a plan.

1/13 Corporate Terrace, Pakenham VIC 3810 · Melbourne-based · Australia-wide

Check availability / Get a quote

No obligation — we’ll confirm what’s available at your address, including any nbn® New Development Fee if it applies.

Check availability / Get a quote

Important: Typical busy-period speeds are indicative. Maximum plan speeds are theoretical off-peak figures. Actual speeds vary with nbn® technology, congestion, wiring, Wi‑Fi, hardware and location. Premium symmetrical plans require eligible FTTP. If a premises has never had nbn® connected, nbn® Co may charge a $300 New Development Fee — we will advise before order if it may apply. Standard NBN plans: month-to-month with a 1-month minimum. Enterprise Fibre / $0 install may require a longer term (commonly 36 months); early exit fees may apply. Full customer terms, Critical Information Summaries and Key Fact Sheets apply to each plan.

Terms: First month free applies to new customers on the standard monthly hosted extension fee. Call costs to 13, 1300, and international numbers are excluded and charged at standard rates. Cannot be used in conjunction with any other offer. May be withdrawn at any time.

Based in Melbourne
Serving Australia-wide

Office: 1/13 Corporate Terrace
Pakenham
Victoria, 3810

Smart Phone Systems designs, sets up and supports hosted business phone systems for Australian businesses. Whether your team works from the office, at home, or across multiple locations, we help you answer more calls and never miss an opportunity. Melbourne-based. Serving businesses Australia-wide.

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