Phone Systems for Law Firms
Handle new matter enquiries, client updates and calls from the other side with the discretion your clients expect.
Industry Challenges
Every call into a law firm needs a different response: a worried new client, an anxious existing one, another firm, a court registry or a barrister’s clerk. A hosted phone system helps reception sort those calls quickly and gets each one to the right lawyer, or to a message that won’t be lost.
- New matter enquiries landing with whoever happens to answer
- Lawyers in court or meetings while clients want updates
- Conversations that need to stay private
- Partners and staff working away from the office
How Smart Phone Systems Helps
Intake that reaches the right person: A menu option for new enquiries rings your intake team or a duty lawyer first, with overflow to reception. If the call is missed, a lost call alert emails the number and time so someone can call back the same day.
Status and messages: Lawyers can set their status to away so calls go straight to their assistant or voicemail. Voicemails are emailed with a transcript, which is quick to check during a break in proceedings.
Discretion on every call: Each lawyer has a private voicemail box and greeting, and reception can use an attended transfer to tell the lawyer who is calling before putting the caller through. Call recording stays off unless you ask for it.
The firm’s number anywhere: Mobile and desktop apps carry the firm’s number, so lawyers working from home or at court never need to use a personal mobile. Every call appears in the firm’s call history and reporting.
Common Setup for Law Firms
Example setup: A 9-person suburban law firm practising family law, wills and estates, and conveyancing, with a receptionist and two legal assistants.
Typical call flow: Main number → Press 1 for New Enquiries → Press 2 for Family Law → Press 3 for Wills, Estates and Conveyancing → Press 0 for Reception.
Useful features: Auto attendant, direct numbers, attended transfer, personal voicemail to email, lost call alerts, call recording on request.
Why Choose Smart Phone Systems
Law firms need a provider who is careful and easy to reach. We’re a local team in Pakenham, our phones are answered 8am-10pm, 7 days, and we set up your call flow, port your numbers and train reception and lawyers as part of the service. No lock-in contracts, no licence fees, unlimited national landline and mobile calls with each extension, and the first month free for new customers.
FAQs for Law Firms
Can clients reach their lawyer directly?
Yes. Each lawyer can have a direct number for existing clients, with unanswered calls going to their assistant and then voicemail. That keeps reception free for new enquiries.
Can reception see who is available before transferring?
Yes. The desktop app and desk phones with status keys show each person’s status at a glance, so reception knows who is on a call, away or free before transferring.
What happens to urgent calls after hours?
After hours, callers hear your opening hours and can leave a message. If your firm offers an after-hours line, for example for criminal matters, an option can ring the duty lawyer’s mobile app.
Can we keep our number if we move offices?
Yes. The number moves with you, and we update your address for emergency services records when you relocate.
Ready to Give Every Caller the Right Response?
Call us or send an enquiry and we’ll suggest a call flow built around your practice areas.
Learn more about our business phone system features or view our pricing. You can bundle a Business NBN plan, and our customer call handling tips are a useful read for reception staff. To get started, call us on 03 9100 1234 or book a 15-minute chat using the link below.
