Hosted phone featuresBusiness phone system features built around how you take calls
Our business phone system features are shaped around your team. Not every business needs every feature, that’s the point. We start with how your team answers calls, then tailor the setup. Office, home, on the road, or multi-site.
Tailored setup Mobile extensions Keep your number Australian support
Core business phone system features most teams start with
The right core set makes a noticeable difference to how calls are answered, transferred, followed up and reported.
1
Auto Attendant
Voice menu that routes callers to the right person or department without a receptionist on every line.
2
Automated Hours
Different welcome audio for standard hours, after hours and public holidays.
3
Mobile Extension
Full business-phone capabilities on your mobile, answer, transfer and stay reachable anywhere.
4
Keep Your Number
Port your existing number across (your right under ACMA rules). No need to tell customers and suppliers a new one.
5
Free National Calls
Unlimited national landline and mobile calls included with your extensions.
6
Caller Identifier
See who’s calling before you answer, so your team can prioritise and prepare.
7
Voicemail to Email
Voicemails land in your inbox with audio, listen anytime, anywhere.
8
Multi Locations
Run multiple sites as one seamless system, shared dial plan, presence and call flow.
Full feature list
Start with what you need now. Add more as the team grows, no licence fees and no contracts.
- User portal for each extension
- Mobile soft client included with each extension
- Voicemail to email with audio attachment
- Voice-to-text transcript in voicemail email
- Call hold / parking
- Call forwarding and follow-me
- Transfer calls to anywhere
- Intercom and paging
- Call presence (see who’s on the phone)
- Virtual receptionist
- Video calling
- Crystal-clear HD audio
- Music on hold
- Custom welcome message on inbound calls
- Custom messages for call queues
- After-hours messages and voicemail
- No contracts
- No licence fees
- Customised programming included
- Support included
- Add users as your business grows
- Your choice of handsets or soft client
- Keep your phone number when you switch
- PC, Android & iOS apps
- IVR (Interactive Voice Response)
- Messages on hold
Features by category
You don’t need every feature from day one. Many businesses start with routing, voicemail to email, mobile access and after-hours handling.
Auto attendant / IVRMenus that route calls correctly
Call routingSend callers to the right person
Ring groups & queuesShare load across the team
Voicemail to emailMessages in your inbox
Mobile app accessAnswer from anywhere
Softphone / computerDesk-free calling on PC
After-hours handlingHolidays and closed messages
Call reportingSee volumes and patterns
Call recordingAvailable if requested
Setup and supportLocal team, included
Why businesses switch
A hosted system cuts the big upfront PBX spend and keeps you flexible as headcount changes.
$
Lower upfront & ongoing cost
No large capital outlay for an on-site PBX, and no need to hire someone in-house just to run it.
∞
Eliminate office boundaries
Home workers and staff on the road stay on the same system as the office.
↑
Sound bigger, stay lean
Professional menus and multi-site presence without the overhead of a larger operation.
+
Scale up or down
Add or remove extensions as you grow, minimal work, no in-house IT required.
✓
Easy to manage
We handle the platform side so your team isn’t stuck administering a traditional PBX.
Terms: First month free applies to new customers on the standard monthly hosted extension fee. Call costs to 13, 1300, and international numbers are excluded and charged at standard rates. Cannot be used in conjunction with any other offer. May be withdrawn at any time.
Smart Phone Systems designs, sets up and supports hosted business phone systems for Australian businesses. Melbourne-based. Serving businesses Australia-wide.
